Widerrufsrecht

Return Eligibility
At Rovak Store, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your order.

To qualify for a return:

The item must be unused, unworn, and in its original condition

All original packaging, labels, and accessories must be included

Proof of purchase or order confirmation is required

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items
The following items cannot be returned or refunded unless defective or damaged upon arrival:

Personalized or custom-made products

Clearance or final-sale items

Gift cards

Hygiene-sensitive goods after opening

Refund Process
Once your returned item has been received and inspected, we will notify you regarding the approval status of your refund.

If approved, the refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider or financial institution.

Damaged or Incorrect Orders
If your package arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include clear photos of the issue so we can assist you promptly.

Return Shipping
Customers are generally responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We recommend using a trackable shipping method, as we cannot guarantee receipt of returned packages without tracking.

Order Cancellation
Orders may only be canceled before shipment. Once an order has been dispatched, cancellation requests cannot be guaranteed.

Contact for Returns
Email: info@rovak.store
Alternative Contact: business@rovak.store